Payment & Shipping
We accept online payment via Visa, Mastercard, American Express, Discover, Paypal or E-Transfers. Orders will ONLY be processed and items crafted and/or packaged & shipped once payment has been received clear. Remember that as some items are made to order and processing time on those orders take longer. Not all orders will take long and some ship within 1-2 business days, but we do ask 1-2 weeks for production on items that are to be handcrafted or custom made.
Please keep in mind that shipping times do not start until after payment processing has finalized and production is complete, if your order contains custom made items that take a day or two to make then you will not be able to receive that item the next day, it's just not physically possible so please keep that in mind when you're choosing your shipping time. If you do need an item next day please contact us at payettecustomcreations(at)gmail(dot)com BEFORE placing your order to confirm if it's possible to get it on time.
You determine shipping time when you place your order and once the item(s) have left our hands and are in the care of Canada Post or one of the parcel carriers then we can no longer be held responsible for the time it takes to get to it's destination. We are not responsible for packages damaged or lost during transit. Please note that you are responsible for any and all customs and duty charges that may incur if you are ordering and shipping to a location outside of Canada.
Please note that items will not be shipped until payment has cleared, if you need a rush order paying via PayPal is your best option as payments generally go through faster.
IF YOUR ORDER CONTAINS ANY PRE-ORDER CRAFT SUPPLIES THE WHOLE ORDER WILL BE HELD UNTIL PRE-ORDERS ARRIVE AT PAYETTE CUSTOM CREATIONS AND ARE READY FOR SHIPPING. THEN YOUR ORDER WILL BE SHIPPED AS A WHOLE. IF YOUR ORDER IS FOR PICK UP YOU ARE ABLE TO COME INTO THE STORE AND PICK UP THE IN STOCK ITEMS NOW AND THEN PICK UP THE PRE-ORDERS WHEN THEY ARRIVE IN OUR STORE. AN EMAIL WILL BE SENT WHEN SHIPMENT ARRIVES.
PLEASE BE SURE TO READ DESCRIPTIONS OF INDIVIDUAL ITEMS THAT ARE TO BE HANDCRAFTED FOR PROCESSING TIMES. When you "choose delivery method" at checkout remember that those days are the shipping time ONLY and do not represent the processing, production or handling times at all. EXAMPLE: if you choose "1 day" shipping and order an item with a 3 day production time then you will receive that item in approximately 4-5 business days. We do not guarantee shipping time, once your parcel has left our store and is in the hands of your choice shipping provider it is no longer our responsibility. We make every effort to get your packages to you in a timely manor but we do not personally deliver and cannot be held accountable for the time it takes for your choice shipping provider to deliver your package.
If you are wanting to pick up your order in our location we will send you an email when your order is ready for pick up.