At Payette Custom Creations we are committed to maintaining a good report with our customers, your privacy is very important to us. We do not share ANY INFORMATION you give us during purchase with anyone other than Canada Post or another parcel carrier. Your name, address and phone number will never be sold or misused in anyway. Strictly used for processing your order through us and shipping your package ONLY.
This Policy describes:
How and why we collect your personal information.
How your information is used and protected.
When and with whom we share your information.
The choices you can make about how we collect, use, and share your information.
Notice and Scope of Our Privacy Practices
Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This Policy applies to every customer's information that we collect in store and online.
Our Pledge of Accountability
Information We Collect
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with us both in store and through our website. Some examples are when you:
Create an account on our website;
Make an online or in-store purchase from us;
Create a mobile shopping list;
Conduct a transaction where we collect information;
Request customer service or contact us;
Submit a Payette Custom Creations related story, testimonial, rating or review, or other user-generated content that may be posted on the site;
Participate in a contest, sweepstakes, promotion, or survey; or
Otherwise submit personal information to us along with any related content of the communication.
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
Automated Information Collection
We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytic and marketing campaigns. Some examples include:
We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our website.
We may use "cookies" to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
We operate cameras in store for security and operational purposes, such as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.
How We Use Your Information
Payette Custom Creations uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer surveys, sweepstakes, contests, and promotions;
To provide customer service and alert you to product information, including recalls;
To help us improve and customize our service offerings, websites, and advertising;
To send you information about our products, services, and promotions; and
To protect the security or integrity of our websites and our business.
To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information within our three business partners for these purposes.
How We Disclose Your Information Outside of Payette Custom Creations
Payette Custom Creations does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, and payment card processors. Your personal information may be stored and processed by our service providers in Canada. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Payette Custom Creations, our customers, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Payette Custom Creations properties or Store location. Data from in-store security cameras may also be provided to law enforcement upon written request. Payette Custom Creations may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
Data Collection, Use, or Disclosure
Payette Custom Creations collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed. For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose personal information in accordance with law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:
We use an opt-in standard for email or for other communications like mail.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of email, include your emailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transaction purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
How to Access and Update Your Information
Payette Custom Creations takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us at the email listed in the "Contact Us" section in the "Where to Buy" page. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if reasonably available, unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping on our website or in store, we use reasonable security measures to help protect the confidentiality of personal information.
Your account information is protected by the password you use to access your online account. Please keep this password confidential.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or store is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
Privacy Protections for Specific Types of Information
Privacy of Children Online
We are committed to protecting children's online privacy. Our websites are for a general audience and are not geared towards children. In order to protect the privacy of children, Payette Custom Creations website and mobile applications do not knowingly collect personal information from children under the age of 18 without prior parental consent. Please contact us via the "Contact Us" section of this Policy if you believe we may have collected information from your child and we will work to delete it.
As a small business owner who ship globally, Payette Custom Creations follows these same privacy policies for all of our international customers. All personal information about our customers will be processed and stored in Canada. We will protect your personal information, regardless of where it is stored, in accordance with our local laws and our policies in Canada.
Email Customer Service- for store experience, marketing preferences and general feedback/questions.